Privacy Policy

Effective Date: 01/10/2025

Company: Zentec (Pty) Ltd

1. Introduction

Zentec (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zentec.co.za. We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.

2. Information We Collect

Name and surname
Email address
Phone number
Physical or postal address
Browsing and usage data
Cookies and tracking data

We collect this information directly when you submit it through forms or automatically through cookies and analytics tools.

3. How We Collect Information

Directly from you when you fill in contact or quote request forms.
Automatically through cookies, analytics, and similar technologies when you browse our website.

4. Use of Information

To respond to enquiries or quote requests.
To provide information, products, or services you request.
To improve website performance, functionality, and user experience.
To comply with legal or regulatory requirements.
For internal record-keeping and administrative purposes.

5. Cookies and Analytics

We use cookies to enhance your browsing experience and to collect statistical data about website traffic and usage. Our website also uses Google Analytics, which may collect information such as your IP address, device type, browser, and pages visited. You can disable cookies through your browser settings, but some parts of the site may not function properly as a result.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only with:

Service providers assisting in operating our website (e.g. hosting or analytics providers).
Regulatory authorities or law enforcement, where required by law.

All third-party service providers are required to handle your data securely and in compliance with applicable data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

8. Data Security

We use appropriate technical and organisational measures to safeguard personal information from loss, misuse, unauthorised access, disclosure, or destruction. However, while we strive to protect your information, no data transmission over the internet is completely secure.

9. Your Rights

Under POPIA and GDPR, you have the right to:

Access the personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent to processing (where applicable).
Lodge a complaint with the Information Regulator (South Africa) or your local data authority.

To exercise these rights, please contact us using the details below.

10. International Visitors

While Zentec primarily serves users in South Africa, visitors from other countries should note that personal information may be transferred and stored in South Africa, where data protection laws may differ from those in your jurisdiction.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.

12. Contact Information

Zentec (Pty) Ltd
Phone: 011 483 0601
Address: 68 Steenbras Road, Wadeville, Germiston, South Africa, 1422
Website: https://zentec.co.za